Teladoc Health jobs in remote usa

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Process Standardization: Develop standardized intake processes, service and ticketing mechanisms, and build dashboards for operational metrics to enhance visibility and performance. Strategic Alignment: Collaborate with various departments and teams to ensure that operational activities fully support the achievement of strategic objectives. Financial Management: Manage budgets, financial forecasting, and cost control to ensure effective resource allocation in alignment with strategic priorities. Risk Management: Identify and mitigate risks associated with strategic initiatives and operational processes to ensure business continuity and compliance. Project Leadership: Lead cross-functional teams to implement strategic initiatives, ensuring they are delivered on time and within budget. Knowledge Management: Build and manage a central repository of knowledge, programs, and projects to streamline information flow and enhance organizational efficiency. Performance Measurement: Implement methods for measuring the return on investment (ROI) of strategic initiatives and operational improvements, adjusting strategies as needed. Yes Bachelor's Degree in a relevant field required (years of experience may be substituted), Master's preferred. Minimum of 10+ years of experience in a senior leadership role overseeing strategic initiatives and operations, preferably in the healthcare or technology industry. Strong background in optimizing business operations, implementing automation, and driving efficiency. Demonstrated success in leading cross-functional teams and managing complex projects. Financial acumen with experience in budget management and financial forecasting. Excellent communication and collaboration skills, with the ability to work effectively across various departments and teams. Strategic thinker with a focus on results, innovation, and continuous improvement.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19389871", "isPrivate": false}, {"id": 19381410, "name": "Patient Referral Coordinator", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Clinical Ops", "business_unit": "Unknown", "t_update": 1701375605, "t_create": 1701043200, "ats_job_id": "JR16054", "display_job_id": "JR16054", "type": "ATS", "id_locale": "JR16054-en", "job_description": "Search the Teladoc Health database and other tools to provide a list of physicians appropriate to each members' clinical condition, geographic location, and preferences that are in network and considered high quality Complete prior authorization and pre-authorization requests in multiple internal and external systems Perform all pertinent quality checks and investigations Ensure that each members' request is completed accurately and fulfilled in a timely manner Identify and escalate complicated or difficult requests to clinical staff to ensure high quality results Research and manage case requests independently and collaboratively Act as internal resource to locate physicians other service processes Effectively manage special projects and other duties as assigned Deliver on the Teladoc Health Corporate Values Critical thinking ability Excellent written and verbal communication Strong customer service focus Attention to detail Proficient in technology including software programs such as Microsoft Office, Insurer sites and EMR's Ability to work independently and as part of a team Effective time management skills Medical terminology and coding requirements proficiency High school degree or equivalent required Post-secondary diploma/degree preferred Prior Referral Coordinator experience preferred 1-3 years' experience in a clinical environment required ICD 10 coding certification preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19381410", "isPrivate": false}, {"id": 19308620, "name": "Expert Coach Il", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Technical Ops", "business_unit": "Unknown", "t_update": 1701379581, "t_create": 1700524800, "ats_job_id": "JR16042", "display_job_id": "JR16042", "type": "ATS", "id_locale": "JR16042-en", "job_description": "Empowers members to be able to effectively self-manage their own chronic condition. Assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status. Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions. Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested. Facilitate live diabetes focused Learning Events for group coaching as needed. Provide real time response and support for wirelessly enabled monitoring device on a 24/7/365 rotating basis as indicated. Focus on serving members efficiently and effectively to achieve the best outcomes possible. Refer members for support and education for other conditions as needed based on clinical care guidelines including the ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines. Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and 1:1 coaching session to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. , Work remotely from home within 48 continental US states. Minimum of a bachelor's degree Registered Dietitian preferred If coaching specifically in Diabetes management must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES). Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification. Up to date with the required 75 CEU's in 5 years to maintain CDCES certification. Effectively applies evidence-based principles to enhance coaching practice. Seeks out and reviews research findings in application to practice. Ability to interpret and incorporate the ADCES 7 DSME/T education model into practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes. Possess a strong background knowledge behind the science and latest treatment options for managing diabetes. If coaching in the DPP product, must possess the CDC Lifestyle Certification. Has at least 3 years of professional experience in the healthcare field. Provides quality member education and coaching. Empowers members to be able to effectively self-manage their own chronic condition. Able to assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status. Conveys enthusiasm and positive energy during member interactions. Coaching approach is congruent with Motivational Interviewing for a member centered approach. Possess excellent written and verbal communication skills. Ability to communicate with members empathetically and according to the Teladoc culture. Ability to establish rapid member rapport via telephonic and written interactions. Documents consistently and to the standards set by Teladoc using EMR. Possess exceptional time management and organizational skills. Passionate about changing people's lives and willing to go the extra mile to help members be successful. Possess excellent customer service skills to provide a consistently high-quality member experience. Ability to deliver high quality, engaging educational presentations on health and wellness issues. Display confidence, assertiveness and flexibility. Must be a self-starter that considers the day-to-day operations of this role as well as the business goals to provide an excellent experience for members. Creative, dedicated and determined in helping members achieve their goals. Adaptable, innovative, and embraces teamwork and change. Knowledge in behavior change and habit formation. Comfortable working with but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and Learning and employee engagement platforms. Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19308620", "isPrivate": false}, {"id": 19239416, "name": "Senior Manager, Compensation", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Compensation", "business_unit": "Unknown", "t_update": 1701293525, "t_create": 1700092800, "ats_job_id": "JR16028", "display_job_id": "JR16028", "type": "ATS", "id_locale": "JR16028-en", "job_description": "Performs staff support activities to develop, implement and administer compensation policies and programs Develops and/or participates in compensation surveys to collect and analyze competitive salary information to determine company's competitive position Reviews proposed salary adjustments for conformance to established guidelines, policies, and practices. Recommends corrective or alternative actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate salary grade assignment Formulates recommendations regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such as incentive compensation, bonus plans, sales compensation, or stock options Prepares the CD&A section of the Proxy filing in partnership with legal and finance teams May include administration of domestic and/or international programs Conducts analysis and interpretation related to the organization's compensation programs Evaluates the organization's jobs and grades Conducts market analysis of company jobs to determine competitive positioning of the organization's pay programs Participates in annual salary administration programs, including salary structure creation and maintenance and development of incentive or salary increase budgets Forecasting of different bonus / stock scenarios Job Description Form # 6.2-1-4 Rev. C Page 2 Supports annual compensation, including annual market pricing exercises, salary increase cycles, bonus plan administration The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Yes Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter Typically requires a bachelor's degree and 7+ years of experience Analytical thinking skills. Mathematical skills. Ability to work as part of a team Ethics and discretion. Track record of working with confidential information Ability to effectively prioritize and handle multiple tasks", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19239416", "isPrivate": false}, {"id": 18807409, "name": "Sr. Manager, IT Audit", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Finance", "business_unit": "Unknown", "t_update": 1700059288, "t_create": 1698105600, "ats_job_id": "JR15964", "display_job_id": "JR15964", "type": "ATS", "id_locale": "JR15964-en", "job_description": "Manager, IT Audit assists the Sr. Director, IT Audit in the effective discharge of their responsibilities by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of IT controls, IT risk management, and IT governance processes. Participate in the development of audit methodologies and contribute to strategic initiatives to support the goals of the Internal Audit & ERM function. Participate as needed in the company's ERM plan to develop and manage the non-IT audit universe and risk-based internal audit plan. Under the direction of the Sr. Director, tactically lead a designated portion of the company's Sarbanes-Oxley 404 assessment of entity level, IT general control (ITGC) and IT application controls (ITAC) with direct responsibility for process walkthroughs and testing inclusive of directly performing assessment activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated Internal Audit activities as defined in the Internal Audit plan inclusive of directly performing audit activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated embedded consulting activities as outlined in the Internal Audit plan inclusive of directly performing consulting activities for high risk and/or complex areas. Interact with process and control owners, Internal Audit team members, and the company's external audit personnel, as appropriate, throughout the audit process. Ensure high quality internal audit workpapers and reports that accurately reflect the work performed, and actively monitor audit and SOX issues to ensure timely and effective remediation. Identify and further promote efficiencies using data analytics. Support the development and roll out of department metrics and issue reporting. Work to continually drive enhancements and efficiencies in the usage of the department's GRC tool, AuditBoard. Keep up to date on business activities, technological trends, and emerging risks, and information significant to the profession and industry. Develop and maintain working relationships with designated stakeholders as outlined in the Internal Audit relationship matrix. Promote internal audit, risk, and controls awareness throughout the organization. Participate in M&A activities (due diligence), special projects and investigations as needed. Manage, coach and develop Senior and Staff Internal Audit team members Eight + years of progressive Internal Audit leadership experience in a complex technology environment (Experience within IT Operations and/or IT Leadership roles within Infrastructure, Security, Application development considered a plus) Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations. Direct knowledge & experience with industry-leading technologies and products supporting Cloud/DevOps, information security, data privacy, risk management, and IT compliance. Strong understanding of application development, databases, operating systems, networking, and other key technology infrastructure components Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations Capacity to manage and/or perform multiple priorities simultaneously. Demonstrated skills in project planning & management.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18807409", "isPrivate": false}, {"id": 18721732, "name": "Sr. Financial Analyst", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Finance Generalist", "business_unit": "Unknown", "t_update": 1699653550, "t_create": 1697414400, "ats_job_id": "JR15915", "display_job_id": "JR15915", "type": "ATS", "id_locale": "JR15915-en", "job_description": "Partner with Operations to develop the monthly forecast, annual plan, and LRP for the US COGS/COS and OPEX and report to senior management with a very clear and thorough presentation on drivers, actionable insights, and risks and opportunities Implement a proactive standardized and effective forecasting framework and review process with cross functional business partners. Conduct \u201cwhat-if\u201d and scenario planning analysis Analyze US visit SLA trends and timely communicate predictive insights and partner with cross functional business partners to make better decisions around provider capacity and optimize throughput Work collaboratively within the Commercial Finance team as well as with cross-functional business partners such as Operations, Product, HR, Data Science, FP&A, and T&D. Translate unstructured business problems into analytical framework. Apply framework to uncover insights and actionable recommendations. Ensure information and insights are being cascaded throughout the cross functional groups Apply evidenced-based thinking and teach past learnings to influence decision making Design advanced analytics strategy, derive, and communicate insights that inform key decisions and help optimize the business Partner with Data Science to build standardized reports and dashboards in Tableau BS/BA degree in Finance, Accounting, or related field Combination of strong financial planning, forecasting, and reporting experience - minimum of 5 years of experience. Experience in building data and actionable insights driven scalable predictive COGS/COS and OPEX forecasting models Proven experience with analyzing large amounts of financial and operational data to derive meaningful trends, map connections, and identify drivers of key P&L line items like COGS/COS and OPEX Excellent oral and written communication and presentation skills Must be able to very successfully partner with various stakeholder to produce a very robust and predictive US COGS/COS monthly, annual, and LRP forecast Demonstrated ability to work in a matrixed environment with many cross-functional partners Ability to understand and influence decisions of senior management Is very organized, detail oriented, and efficient with time management. Must be proficient with all Microsoft Office software with advanced PowerPoint and Excel skills Proficiency with Tableau and Oracle is a plus Flexibility for some travel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18721732", "isPrivate": false}, {"id": 18149035, "name": "Alert Response Coach", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Technical Ops", "business_unit": "Unknown", "t_update": 1701101961, "t_create": 1695340800, "ats_job_id": "JR15812", "display_job_id": "JR15812", "type": "ATS", "id_locale": "JR15812-en", "job_description": "Respond to notifications from wirelessly enabled monitoring devices for chronic conditions. Actively engage with members via a variety of communication tools including telephone, email and text to provide coaching, feedback and support. Complete thorough and accurate documentation of each alert case according to Teladoc standards. Focus on serving members efficiently and effectively to achieve the best outcomes possible which may include referrals to Scheduled Coaching programs. Support corporate initiatives and special projects as needed. Bachelor's Degree in health related field or MA/EMT/Paramedic certification plus 2 years' experience in field Excellent written and verbal communication skills Exceptional time management and organizational skills Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner Commitment to high quality customer service utilizing strong interpersonal skills Flexible, and able to work in a fast-paced environment Able to learn and effectively utilize multiple technology platforms", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18149035", "isPrivate": false}, {"id": 18149044, "name": "Senior, Operations Business Analyst", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Ops Support", "business_unit": "Unknown", "t_update": 1701097130, "t_create": 1695340800, "ats_job_id": "JR15811", "display_job_id": "JR15811", "type": "ATS", "id_locale": "JR15811-en", "job_description": "Generate dashboards and reports for Teladoc management showing key metrics that help drive optimum resource utilization and evaluate provider performance in comparison to expectations set in budgeted models Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse \u201cbig data\u201d sources to generate actionable insights and solutions for clinical operations and product enhancement. Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals Provide short- and long-term forecasts for various services provided by Teladoc Analyze, manipulate, and act on Teladoc generated forecasts Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts. 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