Careers at Teladoc Health

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Please see our <a href='https://teladochealth.com/us-privacy-practices-for-employee-personal-information/' target='_blank'>Data Privacy Policy</a> for more information on the information we collect and how it is used. 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You get to work with the visionaries who are leading healthcare forward with <span style=\"color:#331f65;\"><b>innovative solutions and empathy for those we serve</b></span>\u2014building an experience people love,trust and value.</p><img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541301::EmployeeCollage\" class=\"img-responsive\" alt=\\\u201dEMPLOYEE COLLAGE\u201d>"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541284::BRG\" class=\"img-responsive\" alt=\"BRG\">\n"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541301::EmployeeCollage\" class=\"img-responsive\" alt=\"Employee Collage\u201d>"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541227::Awardsv2\" class=\"img-responsive\" alt=\"Company Awards\">\n"}]}, "companyName": "Teladoc Health", "postApplyText": "Thank you for submitting a resume to Teladoc Health! 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Define and own the Data & AI roadmap, ensuring it supports the seamless integration of data and AI solutions into our products to address critical business needs. Collaborate with engineering, product, and other business teams to execute on the data and AI roadmap, ensuring technologies align with the company's business goals and global product roadmap. Work closely with stakeholders to gather and define detailed business requirements (BRDs) for data and AI products, balancing technical feasibility with business priorities. Regularly communicate progress, challenges, and opportunities to executive leadership and stakeholders, demonstrating the value of data and AI initiatives. Stay abreast of industry trends and advancements in data and AI and facilitate knowledge sharing within the organization to ensure ongoing alignment with best practices. Develop and implement risk mitigation strategies to ensure the successful and secure implementation of data and AI solutions. Continuously assess the impact of data and AI technologies on clinical and business outcomes and recommend adjustments to enhance overall performance. Develop and communicate a clear strategic vision for leveraging data and AI technologies to drive business growth and enhance clinical outcomes. Define and own the Data & AI roadmap, ensuring it supports the seamless integration of data and AI solutions into our products to address critical business needs. Collaborate with engineering, product, and other business teams to execute on the data and AI roadmap, ensuring technologies align with the company's business goals and global product roadmap. Work closely with stakeholders to gather and define detailed business requirements (BRDs) for data and AI products, balancing technical feasibility with business priorities. Regularly communicate progress, challenges, and opportunities to executive leadership and stakeholders, demonstrating the value of data and AI initiatives. Stay abreast of industry trends and advancements in data and AI and facilitate knowledge sharing within the organization to ensure ongoing alignment with best practices. Develop and implement risk mitigation strategies to ensure the successful and secure implementation of data and AI solutions. Continuously assess the impact of data and AI technologies on clinical and business outcomes and recommend adjustments to enhance overall performance. Bachelor's Degree in a relevant field is required (years of experience may be substituted); Master's degree is preferred. A minimum of 15+ years of experience in leadership roles, driving the strategic implementation of data and AI technologies in the healthcare or related industry. Extensive experience in defining, owning, and managing roadmaps with a proven track record of successful delivery. Proven expertise in navigating and ensuring compliance with regulatory requirements during the development and deployment of data and AI solutions within the healthcare industry. Demonstrated proficiency in leveraging data science methodologies to extract meaningful insights and drive informed decision-making in a healthcare context. Proven ability to tailor data and AI solutions to address the unique challenges and opportunities presented by various international healthcare landscapes. Exceptional communication skills, with the ability to articulate complex technical concepts effectively to both technical and non-technical stakeholders. Demonstrated ability to collaborate across product, engineering, and analytics teams, evaluating new ideas, discussing technical concepts, establishing priorities and timelines, and making tradeoffs to remove roadblocks. Proven ability to build and lead high-performing teams in a collaborative and innovative environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19389822", "isPrivate": false}, {"id": 19389871, "name": "Vice President of Strategic Initiatives and Operations", "location": "Mountain View, CA", "locations": ["Mountain View, CA", "Denver, CO", "Remote - USA", "Lewisville, TX", "New York, NY"], "hot": 0, "department": "Applications", "business_unit": "Unknown", "t_update": 1701399749, "t_create": 1701216000, "ats_job_id": "JR16059", "display_job_id": "JR16059", "type": "ATS", "id_locale": "JR16059-en", "job_description": "Operational Excellence: Oversee and optimize day-to-day business operations, ensuring efficiency, productivity, and cost-effectiveness, with a strategic focus on automation. Process Standardization: Develop standardized intake processes, service and ticketing mechanisms, and build dashboards for operational metrics to enhance visibility and performance. Strategic Alignment: Collaborate with various departments and teams to ensure that operational activities fully support the achievement of strategic objectives. Financial Management: Manage budgets, financial forecasting, and cost control to ensure effective resource allocation in alignment with strategic priorities. Risk Management: Identify and mitigate risks associated with strategic initiatives and operational processes to ensure business continuity and compliance. Project Leadership: Lead cross-functional teams to implement strategic initiatives, ensuring they are delivered on time and within budget. Knowledge Management: Build and manage a central repository of knowledge, programs, and projects to streamline information flow and enhance organizational efficiency. Performance Measurement: Implement methods for measuring the return on investment (ROI) of strategic initiatives and operational improvements, adjusting strategies as needed. Yes Bachelor's Degree in a relevant field required (years of experience may be substituted), Master's preferred. Minimum of 10+ years of experience in a senior leadership role overseeing strategic initiatives and operations, preferably in the healthcare or technology industry. Strong background in optimizing business operations, implementing automation, and driving efficiency. Demonstrated success in leading cross-functional teams and managing complex projects. Financial acumen with experience in budget management and financial forecasting. Excellent communication and collaboration skills, with the ability to work effectively across various departments and teams. Strategic thinker with a focus on results, innovation, and continuous improvement.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19389871", "isPrivate": false}, {"id": 19381410, "name": "Patient Referral Coordinator", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Clinical Ops", "business_unit": "Unknown", "t_update": 1701375605, "t_create": 1701043200, "ats_job_id": "JR16054", "display_job_id": "JR16054", "type": "ATS", "id_locale": "JR16054-en", "job_description": "Search the Teladoc Health database and other tools to provide a list of physicians appropriate to each members' clinical condition, geographic location, and preferences that are in network and considered high quality Complete prior authorization and pre-authorization requests in multiple internal and external systems Perform all pertinent quality checks and investigations Ensure that each members' request is completed accurately and fulfilled in a timely manner Identify and escalate complicated or difficult requests to clinical staff to ensure high quality results Research and manage case requests independently and collaboratively Act as internal resource to locate physicians other service processes Effectively manage special projects and other duties as assigned Deliver on the Teladoc Health Corporate Values Critical thinking ability Excellent written and verbal communication Strong customer service focus Attention to detail Proficient in technology including software programs such as Microsoft Office, Insurer sites and EMR's Ability to work independently and as part of a team Effective time management skills Medical terminology and coding requirements proficiency High school degree or equivalent required Post-secondary diploma/degree preferred Prior Referral Coordinator experience preferred 1-3 years' experience in a clinical environment required ICD 10 coding certification preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19381410", "isPrivate": false}, {"id": 19291852, "name": "Email Developer", "location": "ARG - Remote", "locations": ["ARG - Remote"], "hot": 0, "department": "Product Development", "business_unit": "Unknown", "t_update": 1701101849, "t_create": 1700524800, "ats_job_id": "JR16034", "display_job_id": "JR16034", "type": "ATS", "id_locale": "JR16034-en", "job_description": "Develop and code mobile-first interactive emails with dynamic content scripts, using HTML & CSS Code and develop dynamic content blocks for use in personalized emails Design and develop scalable email templates Management of content block library Email QA for content and rendering across email clients and mobile devices 2+ years coding HTML, CSS, and JavaScript Strong experience with Image and HTML Coding Optimization for email Expert in AMPscript or similar scripting language 2+ Experience with Salesforce Marketing Cloud (SFMC) Coding and QA experience with dynamic content blocks pulling in large data sets Strong working knowledge of Adobe Photoshop Strong understanding of adaptive and responsive coding techniques within the email space Experience using testing tools such as Litmus Excellent communication and interpersonal skills Strong project management skills and attention to detail, with the ability to oversee and manage many complex projects simultaneously The flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive schedules Experience with and passion for teamwork and cross-functional collaboration", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19291852", "isPrivate": false}, {"id": 19308620, "name": "Expert Coach Il", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Technical Ops", "business_unit": "Unknown", "t_update": 1701379581, "t_create": 1700524800, "ats_job_id": "JR16042", "display_job_id": "JR16042", "type": "ATS", "id_locale": "JR16042-en", "job_description": "Empowers members to be able to effectively self-manage their own chronic condition. Assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status. Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions. Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested. Facilitate live diabetes focused Learning Events for group coaching as needed. Provide real time response and support for wirelessly enabled monitoring device on a 24/7/365 rotating basis as indicated. Focus on serving members efficiently and effectively to achieve the best outcomes possible. Refer members for support and education for other conditions as needed based on clinical care guidelines including the ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines. Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and 1:1 coaching session to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. , Work remotely from home within 48 continental US states. Minimum of a bachelor's degree Registered Dietitian preferred If coaching specifically in Diabetes management must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES). Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification. Up to date with the required 75 CEU's in 5 years to maintain CDCES certification. Effectively applies evidence-based principles to enhance coaching practice. Seeks out and reviews research findings in application to practice. Ability to interpret and incorporate the ADCES 7 DSME/T education model into practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes. Possess a strong background knowledge behind the science and latest treatment options for managing diabetes. If coaching in the DPP product, must possess the CDC Lifestyle Certification. Has at least 3 years of professional experience in the healthcare field. Provides quality member education and coaching. Empowers members to be able to effectively self-manage their own chronic condition. Able to assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status. Conveys enthusiasm and positive energy during member interactions. Coaching approach is congruent with Motivational Interviewing for a member centered approach. Possess excellent written and verbal communication skills. Ability to communicate with members empathetically and according to the Teladoc culture. Ability to establish rapid member rapport via telephonic and written interactions. Documents consistently and to the standards set by Teladoc using EMR. Possess exceptional time management and organizational skills. Passionate about changing people's lives and willing to go the extra mile to help members be successful. Possess excellent customer service skills to provide a consistently high-quality member experience. Ability to deliver high quality, engaging educational presentations on health and wellness issues. Display confidence, assertiveness and flexibility. Must be a self-starter that considers the day-to-day operations of this role as well as the business goals to provide an excellent experience for members. Creative, dedicated and determined in helping members achieve their goals. Adaptable, innovative, and embraces teamwork and change. Knowledge in behavior change and habit formation. Comfortable working with but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and Learning and employee engagement platforms. Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19308620", "isPrivate": false}, {"id": 19239416, "name": "Senior Manager, Compensation", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Compensation", "business_unit": "Unknown", "t_update": 1701293525, "t_create": 1700092800, "ats_job_id": "JR16028", "display_job_id": "JR16028", "type": "ATS", "id_locale": "JR16028-en", "job_description": "Performs staff support activities to develop, implement and administer compensation policies and programs Develops and/or participates in compensation surveys to collect and analyze competitive salary information to determine company's competitive position Reviews proposed salary adjustments for conformance to established guidelines, policies, and practices. Recommends corrective or alternative actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate salary grade assignment Formulates recommendations regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such as incentive compensation, bonus plans, sales compensation, or stock options Prepares the CD&A section of the Proxy filing in partnership with legal and finance teams May include administration of domestic and/or international programs Conducts analysis and interpretation related to the organization's compensation programs Evaluates the organization's jobs and grades Conducts market analysis of company jobs to determine competitive positioning of the organization's pay programs Participates in annual salary administration programs, including salary structure creation and maintenance and development of incentive or salary increase budgets Forecasting of different bonus / stock scenarios Job Description Form # 6.2-1-4 Rev. C Page 2 Supports annual compensation, including annual market pricing exercises, salary increase cycles, bonus plan administration The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Yes Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter Typically requires a bachelor's degree and 7+ years of experience Analytical thinking skills. Mathematical skills. Ability to work as part of a team Ethics and discretion. Track record of working with confidential information Ability to effectively prioritize and handle multiple tasks", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19239416", "isPrivate": false}, {"id": 19245323, "name": "Manager, Workplace Services", "location": "Mountain View, CA", "locations": ["Mountain View, CA"], "hot": 0, "department": "Facilities & Workplace", "business_unit": "Unknown", "t_update": 1700584446, "t_create": 1700092800, "ats_job_id": "JR16027", "display_job_id": "JR16027", "type": "ATS", "id_locale": "JR16027-en", "job_description": "Work with the Director of Facilities to oversee the delivery of maintenance and repair services across the global real estate portfolio. Provide support, development, and management of onsite security staff. Interface with individual departmental team leadership. Support the Director of Facilities in the daily oversight of both hard (HVAC & Air Filter Vendors) and soft services (Janitorial, Pest Control, Fire/life safety vendors). Support the Director of Facilities in the implementation of short and long-term projects for the operations center and individual departments. Ensure compliance with Teladoc Health minimum audit standards. Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review. Source local services and goods needed to perform day to day operations through 3rd party suppliers. Serve as second level financial approver for facilities related invoices via ExFlow accounting system. Superior customer service skills and orientation. Ability to maintain consistent professionalism under stressful situations. Ability to plan and manage work under time constraints. Ability to multitask and work without direct supervision. Excellent critical thinking skills and ability to direct responses during emergency situations. Excellent verbal and written communication skills and proven ability to provide direction to staff Proficient in MS Office, and possess strong written, verbal and people skills. Strong organizational skills and collaborative style needed. Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful. High school education or undergraduate degree preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19245323", "isPrivate": false}, {"id": 18807409, "name": "Sr. Manager, IT Audit", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Finance", "business_unit": "Unknown", "t_update": 1700059288, "t_create": 1698105600, "ats_job_id": "JR15964", "display_job_id": "JR15964", "type": "ATS", "id_locale": "JR15964-en", "job_description": "Manager, IT Audit assists the Sr. Director, IT Audit in the effective discharge of their responsibilities by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of IT controls, IT risk management, and IT governance processes. Participate in the development of audit methodologies and contribute to strategic initiatives to support the goals of the Internal Audit & ERM function. Participate as needed in the company's ERM plan to develop and manage the non-IT audit universe and risk-based internal audit plan. Under the direction of the Sr. Director, tactically lead a designated portion of the company's Sarbanes-Oxley 404 assessment of entity level, IT general control (ITGC) and IT application controls (ITAC) with direct responsibility for process walkthroughs and testing inclusive of directly performing assessment activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated Internal Audit activities as defined in the Internal Audit plan inclusive of directly performing audit activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated embedded consulting activities as outlined in the Internal Audit plan inclusive of directly performing consulting activities for high risk and/or complex areas. Interact with process and control owners, Internal Audit team members, and the company's external audit personnel, as appropriate, throughout the audit process. Ensure high quality internal audit workpapers and reports that accurately reflect the work performed, and actively monitor audit and SOX issues to ensure timely and effective remediation. Identify and further promote efficiencies using data analytics. Support the development and roll out of department metrics and issue reporting. Work to continually drive enhancements and efficiencies in the usage of the department's GRC tool, AuditBoard. Keep up to date on business activities, technological trends, and emerging risks, and information significant to the profession and industry. Develop and maintain working relationships with designated stakeholders as outlined in the Internal Audit relationship matrix. Promote internal audit, risk, and controls awareness throughout the organization. Participate in M&A activities (due diligence), special projects and investigations as needed. Manage, coach and develop Senior and Staff Internal Audit team members Eight + years of progressive Internal Audit leadership experience in a complex technology environment (Experience within IT Operations and/or IT Leadership roles within Infrastructure, Security, Application development considered a plus) Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations. Direct knowledge & experience with industry-leading technologies and products supporting Cloud/DevOps, information security, data privacy, risk management, and IT compliance. Strong understanding of application development, databases, operating systems, networking, and other key technology infrastructure components Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations Capacity to manage and/or perform multiple priorities simultaneously. Demonstrated skills in project planning & management.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18807409", "isPrivate": false}, {"id": 18807381, "name": "Sr. Project Manager- Value Based Care Analytics", "location": "Purchase, NY", "locations": ["Purchase, NY"], "hot": 0, "department": "Project Management", "business_unit": "Unknown", "t_update": 1699653539, "t_create": 1698105600, "ats_job_id": "JR15963", "display_job_id": "JR15963", "type": "ATS", "id_locale": "JR15963-en", "job_description": "Gain a complete understanding of Teladoc Health and Value Based Care goals, objectives, stakeholders, and approach. Lead strategic planning for new projects and maintain existing programs from an operational perspective. Coordinate teams to execute upon planned work. Demonstrate a deep understanding of requirements for meaningful reporting using claims data. Serve as primary liaison with vendor partners throughout implementation. Hold project team members accountable for applying learned knowledge and skills in projects and programs. Implications of projects and processes Interdependencies between processes and systems How projects align with business strategies Scope of involvement Drive projects forward by managing detailed project plans, timelines, contractual obligations, budget, internal/external communications, and support materials. Partner with stakeholders to understand business needs and prepare extensive process and requirement documentation, while providing overall project/program oversight. Interface with external clients or vendors, as required, to ensure appropriate engagement and accountability in conjunction with internal resources and activities. Perform data analysis that helps departments identify pain points for improvement in their existing processes; help propose solutions that are scalable and efficient. Help support system changes from regular production releases to large implementation projects. Ensure consistency, efficiency, quality, and integrity in all Teladoc Health projects and output. Collaborate with VBC Analytics team members on continuous team learning and improvement ideas. Facilitate business and cultural change. A Bachelor's degree or higher. 6+ years of experience with substantial experience in the healthcare industry, including managed care organizations, pharmaceutical benefit management organizations, government systems, hospital systems or integrated care systems. Data analytics technical skills, including using Tableau, SQL or BI tools to access and test existing data for performance and quality measurement a plus. Tenacious curiosity to understand and share the story behind data to improve people's lives Demonstrated ability to design and implement large, complex projects involving multiple organizations across business. Experience with enterprise-level systems transformations in a rapidly innovating environment. Experience analyzing current business processes and making recommendations for improvement based on industry trends and professional business knowledge. Strong interpersonal and communication skills, both written and verbal; comfort and finesse when presenting to project teams and executives. Superb organization skills, strong analytical skills with attention to detail, and the ability to execute in a timely manner. A collaborative spirit, with the ability to gain the respect of your peers. A desire to learn new things and the flexibility to adapt to change. 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Conduct \u201cwhat-if\u201d and scenario planning analysis Analyze US visit SLA trends and timely communicate predictive insights and partner with cross functional business partners to make better decisions around provider capacity and optimize throughput Work collaboratively within the Commercial Finance team as well as with cross-functional business partners such as Operations, Product, HR, Data Science, FP&A, and T&D. Translate unstructured business problems into analytical framework. Apply framework to uncover insights and actionable recommendations. 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Experience in building data and actionable insights driven scalable predictive COGS/COS and OPEX forecasting models Proven experience with analyzing large amounts of financial and operational data to derive meaningful trends, map connections, and identify drivers of key P&L line items like COGS/COS and OPEX Excellent oral and written communication and presentation skills Must be able to very successfully partner with various stakeholder to produce a very robust and predictive US COGS/COS monthly, annual, and LRP forecast Demonstrated ability to work in a matrixed environment with many cross-functional partners Ability to understand and influence decisions of senior management Is very organized, detail oriented, and efficient with time management. 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